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Mar. 5th, 2009

Okay, the seller CALLED me out of the blue, having not checked their email (and therefore not having received my reply), and I told them basically what I said in the email. They protested that, yeah, it costs a lot more, and they can't take that kind of loss, that they would eat the loss if they are shipping to California, say, but their listing should have said contiguous (she DID use the right word!) states and blah, blah.

I asked if they'd meet me halfway and we could split the shipping. Which, hello, is a pretty huge concession. No... they can't do that, but they can knock $7 off. They'd lose that $7.00, and that's so much... blah blah. Yeah. I told them I'd think about it until Monday. We ended with mutual, 'yeah, I understand where you're coming froms.'

I'm not sure I really need to think until Monday.

That's just bad customer service. I will pay up to $10 more, which is more than I ought to have to, and if they aren't willing to take that, screw them. THEIR error.

(But... I do SO covet the thing. *covetcovetcovet* Maybe $70 worth.)

YAY. She called back again, found a cheaper shipping method that would only cost $10 more and is willing to split the difference. *paypals $5 quite cheerfully...*


( 2 comments — Leave a comment )
Mar. 5th, 2009 10:26 pm (UTC)
That's great! A lot of Etsy sellers are new to the game, and the complexities of shipping confound and confuse them. It's a popular topic in the help forums.
Mar. 6th, 2009 02:40 pm (UTC)
It's good it worked out, but I still kinda think she oughta eat it, just as a general life lesson that all people shipping art eventually have to make.
( 2 comments — Leave a comment )

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