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Gripes.

CCNow has one major flaw that I feel obligated to gripe about.



Their client service SUCKS. I don't know about customer service… none of my customers have directly complained about them. But as a client, I have nothing good to say about them. They take *forever* to reply to questions and complaints. If they can't find out why something has happened, they make it up arbitrarily (as near as I can tell). They are completely random about their reasons behind things, they *don't* keep us informed about downtimes, etc., until after the fact, and they are generally unhelpful, brusque and snotty. It took them *years* to get the shipping options up. (Not that I use them…) If I had another easy option, without going through the hassle of setting up a shopping cart and merchant account myself, believe me, I would. They skim 9% of every sale, which is still a good deal to me because it would cost me a great deal more paying even low per-month fees, but don't think I *like* watching them take that 9%. Rat bastards.

Ah… much better. Venting really does work. :P

Comments

( 3 comments — Leave a comment )
mirar
Dec. 16th, 2002 11:42 pm (UTC)
9%?

I hope they take care of card payments and stuff too then?
ellenmillion
Dec. 17th, 2002 11:17 am (UTC)
Oh, yes! They handle all of the credit card processing and payments for their 9%. I just put up links, fill orders, and collect checks twice a month. I may not be completely happy with them, but I haven't found anything cheaper or better.
mirar
Dec. 17th, 2002 12:08 pm (UTC)
They do sound most useful. I think the card companies themselves take 3-4% on card payments (at least some card companies do here), possibly higher on lower sums.

I guess you can't get too much customer service for those low fees. :/
( 3 comments — Leave a comment )

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