Print Pelican wrote back:
I like to express our sincere apologies on behalf of our staff at Print
Pelican for all the lousy service you've received,
we will make note of each and every one of your complaints and make the
proper adjustment, so this does not happen again with you nor anyone else.
Our staff has been extremely busy here in our Florida and Toronto plants,
due to the holidays and all, but this is certainly not a good excuse to
slack of on the proper customer service our customers should receive, so for
this we are truly sorry.
And they credited me the additional $100. I am mostly appeased.
Whelp, big custom order to get out...
Off to do so.
Edit: site is back up. No heads will roll today.