Ellen Million (ellenmillion) wrote,
Ellen Million
ellenmillion

She is Appeased.

Dreamhost has apologized very prettily, taken my suggestions quite to heart, given me an email address with which to take future problems directly to the team leader, and credited my account some money for my troubles. They also assured me that their standard policy is to follow a ticket with one person through the entire train of things, and said it was obvious from my support history that there was some confusion in my case (and that some of that was from my move to the bad server, which also resulted in the lost backups). An apology goes a LONG way. A nice, friendly, helpful apology with money goes even further.

I will continue to recommend them.

She is appeased.
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