Ellen Million (ellenmillion) wrote,
Ellen Million

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Damn the Corporate Giants

My webhost was bought out by ACS. (Alaska Communication System) I hate ACS. They bought out Fairbanks' telephone systems a couple of years ago. I wrote this letter to my host (Mosquitonet):

Dear MosquitoNet Staff,

I just heard that ACS bought you out. I have to say that I am truely disappointed about this new wrinkle. You've hosted my webpage for some time now, and the thing I valued most about your service was being able to call you up and ask you strange, sometimes stupid and usually really specific questions. Have you ever tried to get customer service from ACS? My cat knows more about computer problems than they do. They keep me on hold until I'm ready to throw my phone out the window and then transfer me around to a lot of people who have nothing to do with my problem until I get frustrated and hang up.

I have received a huge load of assistance from your staff, and I've appreciated it more than I can express! I went with your services originally because you were local, stayed with you (even when you were twice or three times as expensive as the dollar dotcoms) because the service was unbelievable. I could call you guys up and you'd go look at my cgi script and tell me, 'oh you need to edit this...' You deleted monstrous attachments that someone had sent me that were taking two hours to download. You remembered me when I called back the same day. I'm not expecting that from ACS.

I'm not impressed by ACS's 'spiffy new services,' particularly since I was never a dial-up customer and none of these new services apply to hosting, and I'm not expecting the transition to be seamless. (You're fooling, right?)

Let me say thank you. You guys were great. I hope they paid you a huge wheelbarrow of money.

Shopping for a new webhost,

Ellen Million

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